Employee Spotlight: Pauline Yaffa

Next up in our Employee Spotlight series, we meet Pauline from our Customer Research Operations Team.

Who are you and what do you do?

I’m Pauline and I joined Attest in September 2022 as a Customer Research Operation Executive, in the Customer Research Operations team (known internally as CROps). My main goal is to ensure that our clients’ research runs smoothly. I work alongside multiple departments (for example Product, Marketing, Data) to optimise the quality and speed of research completion.

What did you do before you joined Attest?

Before joining Attest, I worked in finance as a Customer Support Executive. I also worked as a real estate agent when I arrived in London.

Why did you decide to join Attest?

I was drawn to Attest because of their work environment. They offered remote flexibility and a versatility to perform a variety of tasks within the job. After doing a bit of research, I was also pleased to see the percentage of female employees at Attest.

Additionally, I loved the location, the office, and overall the atmosphere, which confirmed my decision to join the team.

What advice would you give to someone thinking about applying for a role at Attest?

I believe the best advice is to not hesitate in sharing suggestions, regardless of the department you belong to. It’s important and greatly appreciated to interact with other team members, providing feedback on new features or internal processes already put in place.

What is the best part of your job?

I’d say the three best parts of my job are:

• Flexibility (we’re flexible with how many days we can be in the office and UK employees can work from anywhere for 80 days a year)
• The support (open-minded colleagues who value suggestions/ideas)
• Autonomy

What is your favourite Attest benefit and why?

The wellness allowance which offers a wide variety of options.

How would you sum up our team culture?

We quickly feel integrated. The support and listening we receive are, in my opinion, quite rare.

Which Attester inspires you and why?

The Attester who inspires me the most is definitely Sam Killip (VP of Customer Success). She showed me what good management is. It’s extremely motivating to have a committed and positive manager.