How it works
Data quality
Our audience
Expert support
Features
By Use Case
Brand tracking
Consumer profiling
Creative testing
Market analysis
New product development
Multi-market research
Concept testing
Campaign planning & tracking
Competitor analysis
Quant & qual insights
By Role
Marketers
Insights professionals
2024 UK media consumption report
2024 US media consumption report
Consumer connection playbook
AI in the shopping experience
Academy
Templates
Help center
Blog
Consumer research made simple
The data you need to inform decisions
Target the consumers that matter
Get the most from your research
Smart features, simple outcomes
Track brand health and performance
Know your consumers
Test creative and track effectiveness
Analyse competitors and new markets
Scoping and new product development
Get global insights with local nuance
Validate or eliminate your ideas
Measure and optimize your campaigns
Win market share from competitors
Get a deeper consumer understanding
Simple, accurate research for ambitious marketers
Quick, reliable data for fast-moving insights teams
Learn from Attest’s experts in the Consumer Research Academy.
Get a head start with survey templates written by our research experts.
Need help with the Attest platform? Get answers and chat with the team.
Watch, read and listen to more content from the Attest team.
Today’s shopper is savvier than ever: 59.0% say they’re ‘very likely’ to shop around for the best deals on food and beverage products right now. A further 33.5% say they’re ‘somewhat likely’. Strong intent to shop around is evident across all demographics.
Top tip: Keep a close eye on your competitors’ prices and promotions and, where your brand offers better value, shout about it!
In their bid to find the best deals on groceries, 58.7% of Brits say they visit different supermarkets in person, while 43.7% compare them online. Millennials are the most likely demographic to visit multiple shops and online retailers, while Gen Z are least likely to compare F&B prices online.
Top tip: UK consumers are more supermarket-agnostic than they were before, so use a loyalty scheme as a means to keep them coming back.
Brands often cut their marketing budget when times are tough, but scrimping on advertising is a false economy: 47.4% of consumers who say they shop around for F&B deals rely on ads to stay informed. Promotional emails and mailings are also effective for reaching bargain hunters (36.4%)… although Gen Z are unlikely to pay attention to them.
Top tip: Radio ads can provide an affordable but effective way to educate consumers about weekly special offers.
Failure to stay competitive could cost supermarkets custom in the long term. When asked if they had stopped shopping at any supermarkets because of high prices or lack of deals, respondents were most likely to name Morrisons, followed by Tesco and Waitrose.
Top tip: Discounter supermarkets like Aldi and Lidl are poised to pick up customers from other retailers; make sure your brand is available there.
Attest is the best of all worlds. You’re getting high quality data with appropriate samples, but with a self service front-end that allows you to manage costs more effectively. Ross Farquhar, Marketing Director, Little Moons
Attest is the best of all worlds. You’re getting high quality data with appropriate samples, but with a self service front-end that allows you to manage costs more effectively.
The pandemic might have boosted the adoption of online shopping, but consumers still believe it’s better to go to a shop when searching for the best deals on groceries. More than 53% of Brits think in-store shopping is best for bargain hunting, while only 13.3% favour online (the remainder don’t think there’s a difference).
Top tip: Incentivise shoppers to shop online by promoting online-only special offers alongside free delivery or curbside pickup.
Discounting the price of a product is the tactic most likely to get Brits to buy it. Out of six promotion types, a discount was ranked as the most effective, closely followed by ‘buy one get one free’ deals. Offering a % of extra product free was ranked third, alongside a ‘pre-inflation price freeze’.
Top tip: Shoppers showed a clear preference for BOGOF over ‘buy three products, get the cheapest free’ deals (ranked least popular).
Discounts don’t need to be huge to incentivise shoppers to buy F&B products. We asked respondents about the minimum discount that would persuade them, and the top answer was 20% (38.0% of people said this). A further 22.3% would buy with a 30% discount. But 20.4% would be convinced by a discount of 10% or less.
Top tip: Boomers are most likely to be incentivised by a small discount.
Supermarkets’ own-label brands have benefited from the rising cost of living, with shoppers turning away from more expensive household names. More than 60% of Brits say they are ‘very likely’ to purchase them, with a further 30.3% ‘somewhat likely’. Less than 3% are unlikely to buy own-label brands.
Top tip: Millennials are most likely to seek out own-label brands, while Gen Z will pick them up if they take their fancy.
We literally put Attest survey data into the initial sales pitch. We’ve had a lot more success with launches since we’ve been doing it this way. Claire Evans, Category Manager, The Big Prawn Co.
We literally put Attest survey data into the initial sales pitch. We’ve had a lot more success with launches since we’ve been doing it this way.
Even once inflation eases off and the economy picks up, it seems UK shoppers have little intention of reverting to household brands. Nearly 26% say they would ‘definitely’ stick with own-label brands if price wasn’t an issue, while a further 44.6% ‘probably’ would. Only 12.9% say they wouldn’t stick with them, although Boomers show the greatest intent to abandon own-label.
Top tip: With more competition than ever, brands will have to work hard on reasons shoppers shouldn’t switch to their own-label counterparts.
Lowering prices overall is the primary action supermarkets can take to keep customers: it’s more than 4x as effective as implementing store-wide special offers and promotions (ranked the second most effective action). Interestingly, generalised special offers are more popular than personalised ones.
Top tip: Fancy in-store technology is ranked as the factor least likely to incentivise shoppers, so put plans for new tech on ice and invest in rolling back prices instead.
Get going in minutes with our intuitive platform and get results quickly, our average survey closes in 1 day 19 hours.
We use automated and human checks on your data, you can be sure you’re making the right business decisions.
You’ll be supported by a dedicated industry professional every step of the way to help you get the most from your research.
Our audience lets you access 125 million people across 59 countries, and use filters and quotas to make it as targeted as you need.